127K–269K USD / year
Customer Enablement Manager - Figma Weave
Customer successHybrid — New York, NY, United States
Published on 2026-10-27
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About this role
Manage adoption and long-term success for large commercial and enterprise customers using Figma Weave. Develop tailored enablement strategies, connect product capabilities to customer goals, and collaborate across teams to support adoption, expansion, and renewals.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Manage the adoption journey for a portfolio of large commercial and enterprise customers
- Use customer goals, success metrics, and product data to guide proactive engagement
- Share best practices, use cases, and product expertise to drive value
- Build relationships with stakeholders and empower internal customer champions
- Partner with Account Executives on account reviews, expansion, and renewal risk mitigation
- Deliver live and scalable training tailored to customer needs
- Coordinate with onboarding, technical account management, solutions consulting, and industry advocacy teams
What we're looking for
- 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role
- Excellent communication skills across a wide range of customer personas
- Strong product knowledge and a consultative, customer-first approach
- Track record of driving outcomes, adapting to customer needs, and collaborating cross-functionally
Nice to have
- Experience with node-based design products or design and collaboration tools
- Background in post-production, VFX, creative work, UX/UI, Design Ops, or frontend development
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid flexible PTO and paid sick leave
- Company recharge days
- Cell phone and home internet reimbursements