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Customer Enablement Manager - Figma Weave
Customer successHybrid — London, United Kingdom
Published on 2026-10-26
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Help large commercial and enterprise customers adopt Figma Weave and achieve their goals with the platform. You’ll deliver tailored enablement, build customer relationships, and work with internal teams to support long-term success, renewals, and growth.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Manage adoption journeys for a portfolio of large commercial and enterprise customers
- Understand customer goals and success metrics, using product data to guide proactive engagement
- Share best practices, use cases, and product expertise to increase adoption
- Build relationships with customer stakeholders and empower internal champions
- Partner with Account Executives on account reviews, expansion opportunities, and renewal risk
- Deliver live and scalable training tailored to customer needs and maturity
- Coordinate with onboarding, technical account, solutions, and industry teams
What we're looking for
- 4+ years in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role
- Excellent communication skills across a range of customer personas
- Strong product knowledge and a consultative, customer-first approach
- Track record of driving outcomes, adapting to customer needs, and collaborating cross-functionally
Nice to have
- Experience with node-based design products or design and collaboration tools
- Background in post-production, VFX, creative work, UX/UI, Design Ops, or frontend development