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Customer Engineer, APAC
Customer successRemote — APAC, Singapore
Published on 2026-10-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Serve as the technical partner for OpenRouter’s enterprise sales cycles across APAC, leading discovery, demos, solution design, and technical objection handling. The role also includes customer onboarding, adoption support, account health, and technical troubleshooting during APAC business hours.
About the company
OpenRouter is a unified API that routes requests across large language model providers so developers can access, switch, and scale models without lock-in or complex multi-provider integrations.
The team
Go To Market
Stack
OpenRouter APILLMsAI/MLCloud infrastructure
What you'll do
- Lead technical discovery and assess customer architecture, use cases, and requirements.
- Build tailored demos and manage proof-of-concept environments.
- Partner with account executives throughout sales cycles, including proposals and customer presentations.
- Address technical objections and support discussions on SLAs and implementation timelines.
- Share customer feedback and market requirements with Product and Engineering.
- Support APAC customer onboarding, adoption, account health, and technical troubleshooting.
What we're looking for
- 5+ years in a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect role in B2B SaaS, APIs, or infrastructure.
- Hands-on software development, API, or cloud infrastructure experience, including debugging code and API integrations.
- Strong presentation, problem-solving, and solution-architecture skills.
- Customer-first approach and ability to work autonomously with a globally distributed team.
- Flexible overlap with US colleagues for planned meetings and customer handoffs.
Nice to have
- Sales engineering experience with AI/ML, LLMs, or machine-learning platforms.