235K–260K USD / year
Customer Engineer
Customer successRemote — United States
Published on 2026-08-07
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About this role
Serve as the technical partner for enterprise sales cycles, helping prospects understand how OpenRouter can address their AI infrastructure needs. Lead discovery, design tailored demos and solutions, resolve technical objections, and share customer feedback with Product and Engineering.
About the company
OpenRouter is a unified API that routes requests across large language model providers so developers can access, switch, and scale models without lock-in or complex multi-provider integrations.
The team
Go To Market
What you'll do
- Lead technical discovery and assess prospects’ architecture, integration, model, data residency, and compliance needs
- Create and deliver customized product demonstrations and manage proof-of-concept environments
- Partner with account executives throughout sales cycles, including customer meetings and technical proposal responses
- Address technical objections and support discussions about technical terms, SLAs, and implementation timelines
- Share customer needs, feature requests, and competitive gaps with Product and Engineering
What we're looking for
- 5+ years in sales engineering, customer engineering, solutions engineering, or solutions architecture for B2B SaaS, API, or infrastructure platforms
- Hands-on experience with software development, APIs, or cloud infrastructure
- Strong presentation and problem-solving skills, including the ability to explain complex technical concepts to varied audiences
- Customer-first approach and ability to architect solutions under pressure
Nice to have
- Sales engineering experience with AI/ML technologies, LLMs, or machine-learning platforms
Benefits
- Equity