Customer Engineer (Pre-Sales)

About this role

Lead technical pre-sales engagements for Federato’s AI-native insurance platform, from discovery and solution design through demos and close. Help build the early pre-sales motion, reusable customer-facing assets, and feedback loops with Product and Engineering.

About the company

Federato provides advanced AI-driven underwriting solutions to the insurance industry, enabling companies to enhance their decision-making processes and improve operational efficiency. They serve clients by offering technical support and customer engineering expertise in pre-sales.

Stack

What you'll do

• Own technical sales engagements from discovery through close
• Deliver tailored demos focused on business outcomes
• Translate insurance workflows into platform configurations
• Coordinate RFPs and security questionnaires with Product and Security
• Build reusable demo environments and configuration materials
• Improve pre-sales processes, messaging, and technical collateral
• Share customer pain points and product gaps with Product and Engineering
• Provide post-sale context to Implementation and Customer Success

What we're looking for

• 6–10+ years in technical pre-sales or solutions engineering
• Experience with demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge or ability to learn quickly
• Familiarity with policy lifecycle, rating, quoting, and underwriting systems
• Ability to communicate technical value to executives and practitioners
• Coding competence in JavaScript and SQL
• Fluency with AI tools such as Gemini and Claude

Nice to have

• Experience at a high-growth, early-stage startup
• Degree in Computer Science, Software Engineering, Information Systems, or equivalent

Benefits

• Stock options