39K–43K GBP / year
Customer Experience Associate - London
Customer successHybrid — London
Published on 2026-10-01
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About this role
As a Customer Experience Associate at Ramp, you will troubleshoot customer issues related to payments, accounting, and more. The role requires a deep understanding of a complex product and proactive engagement with customers to resolve their concerns effectively.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
What you'll do
- Engage with customers via live calls, email, and chat.
- Diagnose issues across various Ramp products.
- Manage escalations and take accountability for tickets.
- Build and innovate with AI tools to improve processes.
- Communicate technical information clearly and empathetically.
What we're looking for
- Strong systems thinking and problem-solving skills.
- Active experience using AI tools for workflow improvement.
- Ability to handle technical conversations about integrations.
- Excellent written and verbal communication skills.
- Experience in exceeding customer support performance metrics.
Nice to have
- Experience with AI tool automation.
- Familiarity with accounting workflows and ERP integrations.
- Background in payments infrastructure.
- Experience in a fast-paced product shipping environment.
Benefits
- Flexible PTO
- Health and wellness stipend
- Centralized home-office equipment ordering
- Intra-office travel budget