168K–286K USD / year
Customer Experience Enablement Lead
Customer successRemote — United States
Published on 2026-10-30
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About this role
Lead enablement programs that equip GitLab’s Customer Experience teams with the skills, content, and tools to support customers and deliver business outcomes. Partner across global teams to create training, onboarding, and learning materials, and measure program effectiveness.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Enablement & AI organization; supports the Customer Experience team and reports to the Vice President, Enablement & AI.
Stack
GitLabSalesforceCornerstoneGong
What you'll do
- Lead the planning and execution of enablement programs for Customer Success and Professional Services teams.
- Partner with field leaders to identify needs and tailor content for teams and markets.
- Develop training, onboarding, leadership development, job aids, and assessments for CX teams.
- Coordinate with enablement colleagues and subject matter experts to adapt core training curriculum for CX.
- Align enablement activities with product releases, campaigns, and industry events.
- Train teams on Salesforce, Cornerstone, Gong, and other tools.
- Measure and report on enablement program effectiveness; identify ways to improve learning delivery.
What we're looking for
- Progressive experience in software sales, customer success, or enablement.
- Experience supporting Public Sector, Federal, or SLED go-to-market teams in government or regulated industries.
- Experience developing and executing sales effectiveness strategies and action plans.
- Ability to build relationships with and influence field leaders and teams.
- Working knowledge of sales training technology and methodologies.
- Ability to explain technical concepts to audiences with varying levels of technical expertise.
- Strong communication, presentation, project management, and cross-functional collaboration skills.
- Comfortable working in a fast-paced environment; able to use GitLab and travel if needed.
Nice to have
- DevOps or open-source expertise.
- Experience using AI tools for content development, program design, and ideation.
Benefits
- Flexible paid time off
- Equity compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
- Team Member Resource Groups