90K–120K USD / year
Customer Experience Operations Manager
OperationsRemote — unknown
Published on 2026-10-15
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Experience Operations Manager at MagicSchool, you'll be responsible for translating business needs into actionable workflows, leveraging AI solutions, and supporting Salesforce and GTM systems. The role includes leading cross-functional projects and ensuring intuitive CX systems and reporting.
About the company
MagicSchool is an innovative platform that leverages artificial intelligence to enhance learning experiences. It provides personalized educational tools and resources for students and educators, aiming to make education more accessible and effective.
What you'll do
- Translate business needs into workflows and improvements
- Identify and prototype AI-assisted workflows
- Evaluate AI features in the GTM stack
- Serve as first line of defense for Salesforce support
- Write and maintain reusable prompts and templates
- Build and maintain Salesforce flows and automations
- Lead cross-functional projects
- Ensure reliable CX systems and reporting
What we're looking for
- 2–4 years in customer experience or revenue operations, ideally within SaaS
- Experience in Salesforce administration and building
- Strong technical troubleshooting skills
- Proficiency in Google Sheets and basic SQL
- Experience managing projects with stakeholders
- Ability to standardize and scale processes
- Hands-on experience using LLMs for operational problems
- Familiarity with automation tools
Nice to have
- Familiarity with CX-enablement platforms like Gong and Intercom
- Experience with Product-Led Growth strategies
- Experience in high-growth environments
Benefits
- Unlimited time off
- Employer-paid health insurance
- Generous stock options
- 401k match and wellness stipend