21–26 USD / hour
Customer Experience Representative
Customer successRemote — United States
Published on 2026-10-07
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support Solace patients and advocates through phone, email, and chat. Help resolve issues, guide new clients through their initial experiences, and share feedback to improve the service.
About the company
Solace Health pairs patients with expert healthcare advocates and tools that help them navigate insurance, care decisions, and the complexity of the U.S. healthcare system.
The team
Customer Experience
What you'll do
- Resolve client and advocate inquiries through phone, email, and chat
- Build supportive relationships and help people feel heard
- Track and report feedback, issues, and platform friction
- Assist new clients with their first experiences using Solace
What we're looking for
- Demonstrate empathy and handle challenging conversations
- Be detail-oriented, adaptable, and comfortable learning new systems
- Troubleshoot basic browser and phone issues
- Communicate effectively and work collaboratively
- Be based in the United States
- Be available to work one of the listed shifts: 5:00 AM–2:00 PM, 7:00 AM–4:00 PM, or 9:00 AM–6:00 PM Pacific Time