Customer Experience Specialist (Contractor Role)
Customer successRemote — EMEA
Published on 2026-09-24
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About this role
Support students in premium learning programs from onboarding through graduation, combining community management, customer success, and program coordination. Moderate live online sessions, help learners overcome obstacles, and share student feedback with product and curriculum teams.
About the company
Mindvalley is a personal transformation and online learning platform offering courses and memberships for skill and lifestyle development.
The team
Academy division, Customer Support
Stack
Google SheetsExcelJiraAsanaZoomCircleFacebook GroupsZendesk
What you'll do
- Provide high-touch support through email, community platforms, and live sessions.
- Moderate live events, manage chat, and facilitate on-camera Q&A.
- Monitor student progress and proactively address learning blockers.
- Collect student feedback and survey data for product and curriculum teams.
- Coordinate cohort logistics, schedules, and learning resources.
- Identify workflow improvements and collaborate on support tools and automations.
What we're looking for
- 2+ years in community management, customer success, or EdTech support.
- Experience moderating virtual events or webinars and comfort appearing on camera.
- Strong communication, empathy, attention to detail, and problem-solving skills.
- Ability to interpret survey and NPS data and report insights.
- Proficiency with Zoom and project or task management tools.
Nice to have
- Bachelor's degree in a related field.
- Experience supporting premium or high-ticket customers.
- Interest in personal growth; familiarity with Mindvalley content.
- Experience with Zendesk or Intercom.