Customer Experience Specialist (Contractor Role)
Customer successRemote — Brazil, Europe EMEA, Costa Rica
Published on 2026-09-24
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About this role
Support students in premium learning programs from onboarding through graduation, combining community management, customer success, and cohort administration. Moderate live sessions, remove learning blockers, share customer feedback with product teams, and improve program workflows.
About the company
Mindvalley is a personal transformation and online learning platform offering courses and memberships for skill and lifestyle development.
The team
Academy division, Customer Support
Stack
Google SheetsMicrosoft ExcelJiraAsanaZoomCircleFacebook GroupsZendesk
What you'll do
- Provide high-touch support through email, community platforms, and live sessions.
- Moderate live events, manage chat, and facilitate on-camera Q&A.
- Monitor learner progress and address blockers to support retention and success.
- Aggregate survey results and student sentiment into actionable product feedback.
- Coordinate cohort logistics and ensure learning resources are accessible.
- Identify workflow improvements and collaborate on tools that reduce recurring issues.
What we're looking for
- At least 2 years of experience in community management, customer success, or EdTech support.
- Experience moderating virtual events or webinars and comfort appearing on camera.
- Strong communication, empathy, attention to detail, and problem-solving skills.
- Ability to interpret survey and NPS data and prepare reports.
- Genuine interest in personal growth and development.
Nice to have
- Bachelor's degree in a related field.
- Experience supporting premium or high-ticket customers.
- Familiarity with Mindvalley content.
- Experience with Zendesk or Intercom.