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Customer Marketing Manager
MarketingWorkplace — London, England, United Kingdom; New York, New York, United States
Published on 2026-11-10
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About this role
Build CreativeX’s customer marketing programme, turning enterprise customer outcomes into credible stories, advocacy and executive engagement. Partner with Client Partners, Customer Success, Sales, Product Marketing, Content and RevOps to support renewals, expansion and product adoption, and measure programme impact.
About the company
CreativeX is a creative intelligence platform that helps brands measure creative quality, spot execution gaps, and improve campaign performance at scale.
What you'll do
- Map senior decision-makers and run tailored executive campaigns, briefings and account-specific value updates.
- Recruit and activate customer advocates for references, case studies, speaking opportunities and peer reviews.
- Develop customer stories and proof points, guiding them through enterprise brand and legal approvals.
- Support product launches, customer communications, executive roundtables and customer events.
- Define and report customer marketing metrics with RevOps, including retention, expansion influence and senior-contact engagement.
What we're looking for
- Experience in B2B enterprise SaaS marketing, particularly account-based marketing, customer marketing or executive engagement.
- Track record engaging Director+ buyers and securing customer-story approvals from brand and legal teams.
- Understanding of how global enterprises buy, renew and expand; experience partnering with account leads, Customer Success and Sales.
- Strong writing and storytelling skills, including confidence with senior enterprise executives.
- Collaborative, analytical and comfortable working with Salesforce, ambiguity and cross-functional stakeholders.
- Experience using AI to improve customer marketing workflows.
Nice to have
- Creative technology, adtech, martech or analytics experience.
- Experience with large consumer brands and their agencies.
- Experience running customer communities or events, or helping build a new category.
Benefits
- Competitive salary and stock options.
- Generous time off and bank holidays.
- Paid medical, dental and vision coverage in the US; private medical insurance and health cash plan in the UK.
- Education budget and annual Calm and Headspace subscriptions.
- Monthly coaching sessions.
- Four months of fully paid parental leave after one year of employment.
- 401(k) contributions after the eligibility period.