255K–320K USD / year
Customer Marketing Manager, Special Projects
MarketingHybrid — San Francisco, CA | New York City, NY
Published on 2026-09-30
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About this role
Anthropic is seeking a Customer Marketing Manager to focus on customer stories that support key company messages. This role involves collaborating across various departments to enhance storytelling, especially during product launches.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Develop customer evidence strategies for top company priorities
- Gather customer feedback for Product Marketing and Sales
- Initiate new programs aligned with shifting company priorities
- Lead customer engagement for major model launches
- Collaborate with Brand and Creative on campaigns
- Build and maintain proof point libraries for messaging
- Shape customer narratives for executive communications
- Prioritize customer engagements across teams
What we're looking for
- Experience identifying customer proof needs in messaging documents
- Strong writing and interviewing skills
- Experience supporting product launches on tight timelines
- Ability to create ongoing sales enablement tools
- Comfort with explaining technical products clearly
- Ability to manage cross-team collaborations without formal authority
- Sound judgment on story readiness
- Experience with AI tools like Claude for drafting
Benefits
- Competitive compensation
- Generous vacation and parental leave
- Flexible working hours