40K–43K EUR / year
Customer Onboarding Manager - Spain
Customer successHybrid — Spain
Published on 2026-11-11
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage customer onboarding from handover through go-live for mid-market and enterprise hotel customers. Configure the platform, resolve integration and rollout risks, and guide customers through training and adoption across single- or multi-property implementations.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
What you'll do
- Manage multiple onboarding projects concurrently, including phased multi-property or regional rollouts, within SLA targets
- Configure the product, diagnose integration issues, and advise customers on setup decisions
- Identify configuration, data, and timeline risks early
- Train customer stakeholders and drive adoption through go-live
- Coordinate with Sales, Support, and RevOps to align delivery with what was agreed during the sale
- Use AI to prepare documentation and customer sessions, streamline project tracking, and verify AI-generated output
What we're looking for
- 3–5 years of experience in SaaS onboarding, implementation, or customer-facing technical roles
- Experience managing concurrent mid-market or enterprise implementations, including phased rollouts
- Strong SaaS product knowledge, including complex configuration and integration troubleshooting
- Strong customer communication, training, stakeholder-management, and project-management skills
- Regular use of AI tools and ability to critically verify their output
Nice to have
- Experience in hospitality technology or adjacent sectors such as hotel management, PMS, POS, or payments
- Familiarity with Mews Hospitality Cloud or a comparable multi-module SaaS platform
- Multilingual skills for EMEA customer coverage
- Experience creating onboarding playbooks, SOPs, or knowledge-base materials
Benefits
- Unlimited paid holiday
- Company share program
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service
- Annual learning budget of €300, with additional support for high performers
- Flexible hybrid working and work-from-anywhere flexibility for a few weeks each year
- Home-office setup budget and monthly work-from-home allowance
- Relocation options available after one year
- Claude tokens for workflow automation