1–1 GBP / year
Customer Program Manager, Executive Briefings
Customer successHybrid — London, UK
Published on 2026-11-03
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About this role
Lead Anthropic’s Executive Briefing program at the London briefing center, managing customer briefings from qualification and agenda design through on-site execution. Help establish consistent global processes, reporting, and customer experience across briefing centers.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Manage the local briefing calendar, intake, capacity planning, and service-level agreements
- Qualify strategic accounts with regional GTM leadership and tailor briefing agendas to customer objectives
- Select, prepare, and manage briefing speakers, including their capacity
- Orchestrate the briefing-day customer experience with Workplace partners
- Develop global playbooks, tools, and operating standards while accommodating regional needs
- Track local program metrics and contribute to global reporting on coverage, capacity, and pipeline influence
- Onboard and coach briefing team members and contractors
What we're looking for
- Experience managing executive briefings, customer events, or comparable programs for senior audiences
- Program management experience, including prioritization, capacity planning, and service-level agreements
- Experience designing agendas and facilitating discussions with senior customers
- Ability to build processes and playbooks and report on program metrics
- Strong communication and cross-functional partnership skills
- Able to work on site at the briefing center when briefings take place
Nice to have
- Five or more years building or scaling an executive briefing or similar customer-facing program at an enterprise technology company
- Experience in a high-volume briefing environment
- Experience with Salesforce or other CRM and reporting tools, including linking activity to pipeline outcomes
- Experience managing speaker sourcing and capacity across product, research, and executive teams
- Experience setting global standards across time zones or multiple sites
- Experience coaching team members or contractors
- Familiarity with enterprise AI adoption