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Customer Solutions Engineer, EMEA
Customer successWorkplace — EMEA
Published on 2026-10-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Abnormal AI is seeking a Customer Solutions Engineer to support the Technical Account Management team. This role involves providing technical assistance for specific customer needs and project-based engagements, collaborating with Customer Success Managers, and optimizing platform configurations.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
What you'll do
- Serve as a flexible technical resource for CSMs
- Take on short-term, project-based technical engagements
- Partner with CSMs to assess customer technical needs
- Lead hands-on platform optimization
- Document session recaps in the CRM
- Advise on underused features
- Recognize when to escalate issues
- Surface patterns to drive improvements
What we're looking for
- 3+ years in a customer-facing technical role
- Solid grounding in Abnormal's platform and best practices
- Strong triage judgment
- Comfortable stepping into customer relationships
- Able to manage multiple concurrent engagements
- Excellent communication skills
Nice to have
- Familiarity with email authentication protocols
- Experience in a floating technical resource model
- Bachelor's degree in a technical field