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Customer Solutions Engineer, EMEA
Customer successWorkplace — EMEA
Published on 2026-10-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Abnormal AI seeks a Customer Solutions Engineer to support the Technical Account Management team. This role involves providing flexible technical expertise to resolve customer issues that fall outside standard support.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
What you'll do
- Serve as a technical resource for CSMs in challenging account situations.
- Handle short-term technical engagements for customers without a dedicated TAM.
- Assist with customer technical needs assessment and documentation.
- Lead platform optimization and proactive tuning efforts.
- Advise on underused features and identify upsell opportunities.
What we're looking for
- 3+ years in a customer-facing technical role in enterprise SaaS or cybersecurity.
- Solid understanding of Abnormal's platform and best practices.
- Strong triage judgment to assess support needs effectively.
- Ability to manage multiple concurrent engagements.
Nice to have
- Familiarity with email authentication/delivery protocols
- Experience in a pooled technical resource model.
- Bachelor's degree in a technical field or equivalent experience.