Salary not listed
Customer Solutions Engineer, Strategic Accounts
Customer successHybrid — Atlanta
Published on 2026-11-05
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own technical customer relationships across a portfolio of Fullstory’s largest strategic accounts. Help customers implement the platform, demonstrate business value, and identify opportunities to expand adoption and revenue in partnership with account executives.
About the company
Fullstory provides digital experience analytics solutions that help businesses understand user interactions and optimize their online experiences. They serve a range of clients by offering insights into user behavior to improve customer engagement and satisfaction.
The team
Customer Solutions Engineering, Strategic Accounts
Stack
FullstoryHTMLCSSJavaScriptAPIsJSONSDKsiOS
What you'll do
- Own 8–12 strategic customer accounts and serve as their primary technical contact.
- Plan and execute Proofs of Value, defining success criteria and demonstrating ROI.
- Help customers use advanced product capabilities, including Funnels, Journeys, Conversions, Data Destinations, and Mobile SDKs.
- Prepare and present Executive Business Reviews connecting product usage to business outcomes.
- Troubleshoot browser, front-end code, SDK, API, and mobile implementation issues.
- Lead customer onsites, working sessions, events, and technical evaluations for add-ons.
- Partner with account executives to protect renewals and grow expansion revenue.
- Use AI tools to prepare for meetings, troubleshoot, and identify account risks.
What we're looking for
- 3–5 years in a customer-facing technical role supporting enterprise or strategic accounts.
- Comfort with browser DevTools and reading HTML, CSS, and JavaScript.
- Experience with APIs, JSON, and SDK installations; understanding of iOS and Android app development.
- Experience helping customers implement and realize value from a technical SaaS product.
- Experience owning or co-owning renewal or expansion targets, or a clear interest in quota-bearing work.
- Must live within commuting distance of the Atlanta office and attend in person one day per week.
- Able to travel up to 25%.
Nice to have
- Experience at a digital experience, product analytics, or similar SaaS company.
Benefits
- Flexible PTO and an annual company-wide closure, in addition to federal holidays.
- Sponsored benefits packages for U.S.-based employees.
- Annual learning subsidy and monthly productivity stipend for U.S. and EMEA employees.
- Paid parental leave.
- Team off-sites and an annual company-wide meetup.