148K–232K USD / year
Customer Success Advisor, Health Plans
Customer successWorkplace — unknown
Published on 2026-09-09
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About this role
Own a portfolio of strategic health-plan relationships, with accountability for retention, member access, and creating conditions for account growth. Analyze claims, utilization, outcomes, and ROI while coordinating stakeholders across Sword and payer organizations. Partner with Sales on expansion opportunities; Sales owns commercial negotiations.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
What you'll do
- Manage strategic health-plan relationships and protect revenue retention
- Secure and expand member-marketing access, channels, data, and subsidiary participation; assess their impact on enrollment, utilization, and value
- Build relationships across economic, clinical, operational, and executive stakeholders
- Analyze claims, utilization, outcomes, guarantees, attribution, and ROI; lead account strategy, value communication, business reviews, and escalations
- Partner with Sales on cross-sell and upsell, coordinating internal specialists while retaining ownership of the account plan
- Identify risks and opportunities and drive execution across teams in an autonomous, ambiguous environment
What we're looking for
- Substantial experience managing health plans as customers for a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similar vendor
- Track record retaining and growing significant payer relationships, including securing marketing access or comparable downstream action
- Working knowledge of claims and ROI economics, including evaluating methodologies and reconciling conflicting evidence
- Strong executive judgment and written and verbal communication skills
- Analytical self-sufficiency, high ownership, and a low-ego operating style
- Able to thrive in ambiguity and travel domestically up to 10%
Nice to have
- AI proficiency at least at Explorer (Level 1), with examples of using AI in work