31K–38K EUR / year
Customer Success Advisor - Renewals
Customer successRemote — Americas time zones (UTC-07:00 to UTC-04:00)
Published on 2026-10-29
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About this role
Manage customer renewals and commercial conversations for self-serve and mid-market customers. Handle pricing changes, plan adjustments, cancellations, and billing disputes, while working with AI agents to automate routine tasks and reviewing their customer-facing work.
About the company
TestGorilla is a skills-testing platform that helps companies hire with job-specific assessments instead of resumes alone.
The team
Customer Success
Stack
ChargebeeZendeskHubSpotn8nJiraConfluence
What you'll do
- Own renewals from quote through signed order across assessment and sourcing products.
- Manage pricing, billing, upgrades, downgrades, and usage-based pricing migrations.
- Resolve cancellation, refund, and billing-dispute conversations using established guidelines.
- Review AI agents’ work, correct errors, and provide feedback to improve automation.
- Maintain accurate CRM records for renewals, plan changes, and disputes.
What we're looking for
- Experience managing high-volume renewals and negotiations in Customer Success, Account Management, Renewals, or Sales.
- Hands-on experience building automations or agentic workflows using tools such as n8n or Zapier, and working with automation in a customer-facing role.
- Fluent written and spoken English and Spanish.
- Able to take customer calls during US business hours.
- Strong customer communication, de-escalation, organization, and CRM hygiene skills.
Nice to have
- Familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira, or Confluence.
- Experience with usage-based or credit-based SaaS pricing.
Benefits
- Share Appreciation Rights (SARs).
- €1,000 annual remote-work budget, or up to €2,000 from day one when purchasing a laptop.
- 3.5% learning and development budget.
- Paid parental leave of 8–16 weeks.
- Unlimited and flexible time off.