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Customer Success Architect
Customer successRemote — unknown
Published on 2026-10-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Architect, you will guide key customers in utilizing GitLab's DevSecOps platform to achieve their business goals post-sale. Your role involves building relationships, creating actionable success plans, and coordinating across multiple teams to enhance customer satisfaction and adoption.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
North America Customer Success organization
What you'll do
- Translate pre-sales plans into actionable objectives.
- Guide users on utilizing GitLab platform best practices.
- Drive adoption and satisfaction across customer portfolio.
- Build and maintain Customer Success Plans.
- Act as a primary liaison for assigned accounts.
- Provide technical onboarding and education on new features.
- Manage escalations and ensure stakeholder communication.
What we're looking for
- Understanding of Git and software development lifecycles.
- Knowledge of CI/CD and DevSecOps practices.
- Experience defining business outcomes into success plans.
- Background in customer success or professional services.
- Ability to manage customer portfolios and escalations.
- Strong communication and organizational skills.
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave