94K–158K USD / year
Customer Success Architect - East
Customer successRemote — United States
Published on 2026-11-12
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About this role
Serve as a strategic advisor to GitLab customers, helping them connect the DevSecOps platform to business objectives and achieve long-term outcomes. Own a portfolio of accounts and guide adoption, enablement, retention, and customer satisfaction through technical engagement and cross-functional coordination.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
North America Customer Success organization
Stack
GitGitLabCI/CDDevSecOps
What you'll do
- Translate customer business outcomes into objectives, success criteria, and Customer Success Plans.
- Guide customers on GitLab adoption, Git workflows, CI/CD, and DevSecOps best practices.
- Manage a portfolio of customers to drive adoption, retention, expansion, and satisfaction.
- Coordinate account questions and escalations across Support, Product Management, Sales, and Professional Services.
- Deliver technical onboarding and enablement on GitLab features, releases, and use cases.
- Program-manage escalations and coordinate root-cause follow-up.
- Identify training and maturity opportunities aligned with customer needs.
What we're looking for
- Practical understanding of Git, branching strategies, and software development lifecycles.
- Working knowledge of CI/CD and DevSecOps practices.
- Experience defining customer outcomes and translating them into success plans and measurable goals.
- Customer success, post-sales, or professional services experience focused on adoption and retention.
- Ability to manage customer portfolios, escalations, and cross-functional coordination.
- Strong communication, presentation, organizational, and analytical skills.
- Experience managing technical projects or initiatives and identifying enablement needs.
- Flexibility to travel as needed.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Parental leave
- Growth and development fund
- Health, financial, and well-being benefits
- Team member resource groups