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Customer Success Architect, Japan
Customer successRemote — Japan
Published on 2026-10-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Architect at GitLab, you'll serve as a strategic advisor to key Enterprise and Government customers in Japan, guiding them in the adoption of the GitLab DevSecOps platform. The role involves shaping success plans, driving customer adoption, and engaging with executive-level stakeholders to foster long-term partnerships.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
APJ Customer Success organization
Stack
CI/CDcloud platformsmulti-cloudhybrid architectureDevSecOps
What you'll do
- Drive adoption and retention for Enterprise and Government customers
- Translate business outcomes into Customer Success Plans
- Provide deep technical guidance on CI/CD architecture and DevSecOps strategy
- Lead resolution of critical account escalations
- Design and deliver technical enablement programs
What we're looking for
- Native Japanese and professional English proficiency
- Experience with CI/CD pipelines and cloud transitions
- Background in customer facing roles like Technical Account Management
- Expertise in DevSecOps practices
- Ability to operate autonomously in high-pressure situations
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave