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Customer Success Associate
Customer successRemote — Germany
Published on 2026-09-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Associate, you will manage a portfolio of mid-market customers, driving adoption and value realization of the NodeZero platform. You'll collaborate with cross-functional teams to enhance the customer experience and contribute to customer retention and growth.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
What you'll do
- Manage a portfolio of EMEA mid-market customers.
- Cultivate champions among security leaders.
- Deliver technical onboarding and enablement.
- Proactively identify and address customer challenges.
- Partner with IT and Security teams to interpret pentest results.
- Collaborate with Sales teams to drive retention and growth.
- Act as a customer advocate for feedback.
- Conduct regular check-ins and business reviews.
What we're looking for
- 3+ years in Customer Success or similar roles.
- In-depth knowledge of cybersecurity practices.
- Experience with revenue targets (ARR, NRR, GRR).
- Strong customer acumen for aligning solutions to priorities.
- Comfortable with tools like Salesforce and JIRA.
Nice to have
- Startup or high-growth company experience.
- Relevant cybersecurity certifications.
Benefits
- Inclusive team culture.
- Growth and development opportunities.
- Remote work flexibility.
- Competitive compensation including equity.