69K–80K USD / year
Customer Success Associate
Customer successRemote — Denver, CO
Published on 2026-09-26
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About this role
As a Customer Success Associate, you will manage a book of 120+ SMB accounts, ensuring customer engagement and value from the platform. You will drive outreach for renewals, track account health, and collaborate with Sales for expansion opportunities.
About the company
Netlify is a platform designed for web developers and teams, providing continuous deployment, scalable hosting, and an integrated set of services to streamline the creation and management of modern web applications. It serves businesses aiming to enhance their development workflows and online presence.
What you'll do
- Manage day-to-day relationships for your accounts.
- Track renewal timelines and health signals.
- Drive outreach ahead of renewals and lead conversations.
- Forecast renewal risks and address them proactively.
- Demonstrate value in customer conversations using data.
- Identify opportunities for feature adoption.
- Synthesize customer feedback for product improvements.
What we're looking for
- Some experience in a customer-facing role.
- Comfort with data and spreadsheets.
- Proven track record of follow-through.
- Clear written and verbal communication skills.
- Interest in customer success and commercial operations.
- Based in the Denver area and remote work comfort.