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Customer Success
Customer successHybrid — Bangalore, India
Published on 2026-09-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Manager at Anthropic, you will partner with complex customers in India to help them maximize their use of AI capabilities. Your role includes developing strategies to enhance customer usage, offering best practices, and gathering insights to inform product development.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build strategic relationships with key customer decision makers
- Drive customer usage planning and optimization
- Monitor usage patterns and identify opportunities
- Serve as a thought partner for customers regarding AI products
- Document business outcomes and ROI from customer usage
- Execute change management strategies for user adoption
- Manage comprehensive account plans and conduct Quarterly Business Reviews
- Develop India-specific processes and best practices
What we're looking for
- 12+ years in customer-facing roles
- Experience in consumption-based and seat-based business models
- Technical fluency with AI/ML concepts
- Ability to explain technical products to various audiences
- Strategic mindset for growth opportunities
- Strong project management skills
- Experience working across time zones
- Passion for responsible AI development