70K–79K BRL / year
Customer Success Consultant
Customer successHybrid — Brazil
Published on 2026-11-05
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About this role
Manage the customer journey after contract close, serving as Syndigo’s primary regional contact for retailers and suppliers. Help customers adopt and use the solutions through onboarding, training, proactive support, and relationship-building focused on satisfaction and retention.
About the company
Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.
What you'll do
- Guide customers through the post-sale journey, from solution introduction to completion of next steps.
- Visit retailers and suppliers in person and serve as the primary regional contact.
- Anticipate customer needs, identify challenges and opportunities, and communicate solution benefits and results.
- Train customers online and in person, including personalized presentations.
- Handle customer requests through email, phone, video calls, messaging apps, and in-person meetings.
- Drive customer engagement, usability, satisfaction, and retention.
- Coordinate identified commercial opportunities with the sales team.
What we're looking for
- Previous experience in Customer Success, customer service, or a similar role, preferably in software or technology.
- Strong presentation and training skills.
- Good organization, interpersonal skills, initiative, and communication.
- Ability to multitask, prioritize, and meet deadlines.
- Availability to travel.
Nice to have
- Experience in a software or technology environment.