172K–259K USD / year
Customer Success Enablement Business Partner
Customer successHybrid — United States
Published on 2026-10-29
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About this role
Partner with Customer Success leadership to identify CSM capability needs and turn them into an enablement strategy and roadmap. Shape onboarding and ongoing learning, support managers in reinforcing skills, and use performance data and field feedback to assess and improve programs.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Go-to-Market Enablement, within Revenue Operations
What you'll do
- Define and execute enablement strategy aligned with Customer Success priorities and performance needs
- Shape CSM onboarding and ongoing development, including role-specific learning offerings
- Create governance, roadmaps, and operating rhythms to prioritize work and manage dependencies
- Coordinate with Customer Success Operations, Product, Marketing, and technical enablement
- Communicate priorities, progress, and tradeoffs to stakeholders
- Use learning data, business indicators, conversation intelligence, and field feedback to evaluate effectiveness
- Lead learning sessions and equip managers to coach and reinforce skills
What we're looking for
- 5+ years in customer success, professional services, enablement, program management, or a related field supporting customer-facing teams
- Working knowledge of the Customer Success Manager role
- Experience leading complex cross-functional programs and managing priorities and dependencies
- Experience partnering with senior stakeholders and translating business needs into practical programs
- Experience using data and feedback to identify performance needs and improve programs
Nice to have
- Experience designing onboarding, training, or ongoing enablement for customer-facing teams
- Experience supporting enterprise customer success teams
- Experience building enablement programs, service models, or governance frameworks
- Experience working across regions and time zones in a global organization
- Familiarity with conversation intelligence, learning platforms, workflow automation, or AI in enablement
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical, dental, and vision benefits
- Wellness stipends