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Customer Success Engineer
Customer successRemote — Sydney
Published on 2026-09-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Customer Success Engineer (CSE) at Cribl serves as a trusted advisor to ensure customers achieve their desired outcomes with Cribl solutions. This role requires engagement with technical functions and the ability to communicate effectively with both technical teams and executive management. CSEs aim to expand customer usage and establish strong relationships to foster customer loyalty.
About the company
Cribl builds observability pipelines that route, reshape, and reduce telemetry data before it reaches downstream tools. It serves teams that need more control over log, metric, and trace costs.
What you'll do
- Drive the Customer Success lifecycle from onboarding to expansion
- Serve as the Cribl product expert for customers
- Establish relationships with stakeholders and drive success plans
- Utilize data-driven metrics to communicate with customers
- Identify new use cases to expand value for customers
- Collaborate cross-functionally as the voice of the customer
- Ensure customer satisfaction and growth
- Mentor and coach team members
What we're looking for
- Minimum of 5 years in customer advocacy and engagement
- Strong communication and relationship management skills
- Experience with customer presentations
- Knowledge of Observability, Logs, Metrics, and IT Operations
- Ability to drive product value through developing new use-cases
- Technical and problem-solving skills
Nice to have
- Experience with Cribl products or similar platforms
- Understanding of Customer Success Platforms like GainSight
- Knowledge of major cloud providers
- Living in Sydney