Customer Success Engineer

About this role

Help GitLab customers achieve measurable value after purchase through technical guidance, enablement, and adoption support. Deliver customer-specific and reusable learning experiences across GitLab workflows in a pooled support model.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

The team

Globally distributed Customer Success Engineer team supporting GitLab’s On-Demand Success Tier; reports to the Customer Success Engineer Team Manager.

Stack

What you'll do

• Provide post-sales technical and best-practice guidance through calls, email, webinars, labs, and office hours.
• Advise customers on implementation, architecture, and adoption across GitLab workflows.
• Collaborate with Customer Success Managers, Account Executives, and Renewals Managers to support customer objectives.
• Create reusable workshops, demos, technical content, and learning resources.
• Build specialty expertise through training, certification, and working examples.

What we're looking for

• Experience supporting GitLab use cases such as source code management, CI/CD, DevSecOps, or Agile Planning.
• Proficiency with DevSecOps or related technical tools and ability to connect capabilities to customer outcomes.
• Software development or systems engineering background, with comfort discussing architecture and implementation tradeoffs.
• Clear written and live communication skills for technical and organizational topics.
• Experience as a trusted technical advisor in a post-sales environment.
• Strong prioritization and time management across multiple customer engagements.

Benefits

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave
• Health, financial, and well-being benefits