100K–130K GBP / year
Customer Success Engineer
Customer successHybrid — London
Published on 2026-10-10
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About this role
As the first Customer Success Engineer in EMEA at incident.io, you'll play a crucial role in shaping the team and ensuring the scalability of incident management solutions for complex customers. You'll collaborate closely with customers, guiding them through onboarding, migrations, and architectural design to enhance their experience and success.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
What you'll do
- Guide complex migrations from legacy platforms
- Own onboarding and expansion design
- Advise on alerting strategy and workflow automation
- Act as a trusted advisor to engineering leaders
- Influence platform design in complex environments
What we're looking for
- Experience in architecting complex SaaS implementations
- Ability to simplify complex technical concepts
- Confidence in client-facing environments
- Strong judgement on scope and ownership
Benefits
- Private medical insurance
- First Friday of every month off
- Enhanced pension contributions
- Meaningful equity options
- Generous parental leave
- Two budgets for personal investment