120K–135K USD / year
Customer Success Engineer
Customer successHybrid — San Francisco, CA
Published on 2026-11-13
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About this role
Help customers deploy, integrate, troubleshoot, and scale Sprig’s AI-powered enterprise survey platform. Lead technical engagements and advise customers while partnering with internal teams to address issues and improve the product.
About the company
Sprig is a product experience platform for in-product surveys, replays, and user insights. It helps product teams understand customer behavior and prioritize improvements.
The team
Customer Success
What you'll do
- Troubleshoot integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation for mid-market customers
- Run technical demos and support customer evaluations, renewals, and expansions
- Escalate customer issues to Product and Engineering with detailed discovery
- Identify recurring customer needs, test workarounds and releases, and improve technical documentation
What we're looking for
- 2–4+ years of experience as a customer support engineer
- Strong troubleshooting skills and ability to investigate ambiguous technical problems
- Ability to explain technical concepts to technical and non-technical audiences
- Collaborative approach across Sales, Product, Engineering, and Customer Success
Nice to have
- Experience supporting mid-market customers at a SaaS company
Benefits
- Equity
- 401(k)
- Medical, dental, and vision coverage
- FSA/HSA
- $175 monthly commuter benefit
- Flexible paid time off
- Paid parental leave
- Professional development stipend