150K–175K USD / year
Customer Success Engineer
Customer successRemote — worldwide
Published on 2026-07-08
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About this role
As a Customer Success Engineer at vCluster, you'll be responsible for ensuring customer outcomes post-sales, fostering customer relationships, and driving platform adoption. You'll lead onboarding efforts, articulate value, and proactively engage with stakeholders to identify growth opportunities.
About the company
vCluster Labs builds virtual Kubernetes clusters that let platform teams create isolated environments on top of shared clusters for engineering and AI workloads.
The team
Customer Engineering
Stack
Kubernetescloud-native technologies
What you'll do
- Lead end-to-end customer onboarding
- Build and maintain customer success plans
- Translate platform adoption into business outcomes
- Conduct regular check-ins and business reviews
- Handle technical conversations with engineers
- Own the renewal and expansion processes
- Serve as the internal voice of customers
What we're looking for
- Experience in a technical post-sales role
- Hands-on familiarity with Kubernetes
- Ability to engage with diverse stakeholders
- Structured and proactive work approach
- Understanding of SaaS renewal and expansion drivers
Nice to have
- Kubernetes certification
- Experience with AI/ML infrastructure
- Background in regulated industries
- Contributions to the open-source ecosystem
- Experience at a Series B-D startup
Benefits
- Competitive salary and equity
- Premium health, dental, and vision insurance
- Flexible working schedule
- Workplace flexibility