150K–175K AUD / year
Customer Success Engineer
Customer successRemote — Australia
Published on 2026-10-06
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Engineer, you will lead customer onboarding and ensure client satisfaction by driving platform adoption and identifying growth opportunities. This role demands a blend of technical expertise and strong relationship management skills with various stakeholders, including technical and executive teams.
About the company
vCluster Labs builds virtual Kubernetes clusters that let platform teams create isolated environments on top of shared clusters for engineering and AI workloads.
What you'll do
- Lead end-to-end customer onboardings
- Build and maintain customer success plans
- Translate platform adoption into business outcomes
- Own customer relationship cadence
- Hold technical conversations with customers
- Manage account renewals and expansions
- Advocate for customer needs internally
What we're looking for
- Experience in a technical post-sales role
- Familiarity with Kubernetes and cloud-native technologies
- Ability to engage with a range of stakeholders
- Structured and proactive approach
- Understanding of SaaS renewal and expansion dynamics
Nice to have
- Kubernetes certification
- Experience with AI/ML infrastructure
- Background in regulated industries
- Contributions to open-source projects
- Startup experience
Benefits
- Competitive salary with equity and commission
- Premium health, dental, and vision insurance
- Flexible working schedule
- Workplace flexibility