150K–175K USD / year
Customer Success Engineer
Customer successRemote — worldwide
Published on 2026-10-06
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About this role
The Customer Success Engineer at vCluster oversees customer onboarding and ensures clients achieve their business objectives by effectively using the platform. This role involves building relationships, driving platform adoption, and articulating value through technical conversations.
About the company
vCluster Labs builds virtual Kubernetes clusters that let platform teams create isolated environments on top of shared clusters for engineering and AI workloads.
The team
Customer Engineering
What you'll do
- Lead customer onboardings and architecture workshops
- Develop and maintain customer success plans
- Translate platform use into business outcomes
- Conduct regular check-ins and executive reviews
- Provide technical support and design assistance
- Manage account renewals and expansion initiatives
- Advocate for customer needs within the company
What we're looking for
- Experience in a technical post-sales role
- Familiarity with Kubernetes and cloud-native technologies
- Ability to communicate with technical and non-technical stakeholders
- A structured and proactive work style
- Understanding of SaaS business drivers
Nice to have
- Kubernetes certification
- Experience in AI/ML infrastructure
- Background in regulated industries
- Contributions to open-source projects
- Experience in a fast-paced startup environment
Benefits
- Competitive salary with equity
- Premium health, dental, and vision insurance
- Flexible working schedule
- Workplace flexibility