110K–150K USD / year
Customer Success Engineer, Scaled
Customer successRemote — Western United States, PST or MST
Published on 2026-11-03
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About this role
Drive customer adoption and success with Cribl’s telemetry platform through tailored technical guidance and scalable educational programs. Help customers connect their business goals to product capabilities, identify risks, and realize ongoing value.
About the company
Cribl builds observability pipelines that route, reshape, and reduce telemetry data before it reaches downstream tools. It serves teams that need more control over log, metric, and trace costs.
What you'll do
- Create and deliver tailored customer adoption and enablement plans
- Provide technical guidance and troubleshoot complex customer issues
- Contribute to webinars, workshops, and other scalable educational content
- Align product capabilities with customer business needs and advocate for customer feedback internally
- Analyze customer behavior and engagement to improve success programs
- Identify churn risks and develop customer retention and growth strategies
- Track customer health, adoption, and engagement metrics
- Improve scaled customer experiences through automation and digital tools
What we're looking for
- Strong understanding of data observability and security technologies, including SIEM, APM, logging, and metrics
- Experience with enterprise software, distributed systems, and cloud environments
- Excellent customer communication, relationship-building, and presentation skills
- Strong technical troubleshooting, analytical, and strategic problem-solving skills
- Experience creating and delivering technical presentations, documentation, or live sessions
- Ability to collaborate across teams and manage multiple priorities
- Based in the Western United States; PST or MST preferred
- Willingness to travel up to 15–20% and occasionally work outside standard hours
Nice to have
- Experience in scaled customer success or technical account management
- Experience with AWS, Azure, or GCP
- Experience with platforms such as Splunk, Elastic, Datadog, or Snowflake
- Familiarity with Gainsight or other customer success platforms and analytics tools
- Experience working remotely
Benefits
- Health, dental, and vision insurance
- Short-term disability and life insurance
- Paid holidays and paid time off
- Fertility treatment benefit
- 401(k)
- Equity