94K–158K USD / year
Customer Success LATAM
Customer successRemote — United States, Mexico, Brazil
Published on 2026-11-06
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About this role
Provide post-sales technical guidance to help customers implement GitLab and realize measurable value. Deliver customer enablement through webinars, labs, office hours, and on-demand engagements in a pooled support model.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Globally distributed Customer Success Engineer team supporting GitLab's On-Demand Success Tier.
Stack
GitLabDevSecOpsSource code managementContinuous integrationContinuous deliveryAgile Planning
What you'll do
- Advise customers on GitLab products, architecture, implementation, and best practices.
- Deliver webinars, hands-on labs, office hours, and on-demand customer engagements.
- Partner with Customer Success Managers, Account Executives, and Renewals Managers to support customer objectives.
- Create reusable workshops, demos, documentation, and other enablement content.
- Build and maintain specialty expertise through training, certification, and practical examples.
What we're looking for
- Fluency in English and Spanish.
- Experience enabling customers on GitLab use cases such as source code management, CI/CD, DevSecOps, or Agile Planning.
- Technical background in software development or systems engineering.
- Ability to explain technical and organizational topics clearly in writing and presentations.
- Experience as a trusted technical advisor in a post-sales environment.
- Strong time management and prioritization across multiple customer engagements.
Nice to have
- Fluency in Brazilian Portuguese.
- Experience with DevSecOps tools or related technical tooling.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Health, financial, and well-being benefits