260K–340K USD / year
Customer Success Lead, US
Customer successOn-site — New York
Published on 2026-09-24
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About this role
As the Head of Customer Success in the US, you will lead the growth of customer engagement with AI solutions while developing a high-performing team. This role entails working closely with strategic customers to ensure they realize the value of Dust's offerings and shaping the future of Customer Success in an evolving landscape.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
The team
Customer Experience, Customer Success
What you'll do
- Define and lead US Customer Success approach and account engagements
- Establish a Customer Success scorecard for adoption and retention
- Manage a portfolio of strategic customers and deliver measurable outcomes
- Build relationships with executive sponsors to demonstrate value
- Shape global Customer Success model in an AI-first world
- Manage and develop the Customer Success team
- Coordinate cross-functional efforts with Sales and Product teams
What we're looking for
- At least 5 years in Customer Success or post-sales in B2B SaaS
- Track record of delivering measurable customer value
- Ability to influence across functions and regions
- Understanding of AI integration in customer workflows
- Active use of AI tools with practical impact
Benefits
- Competitive compensation
- Significant equity package
- Health insurance for dependents
- New MacBook Pro or equivalent equipment
- Office located in SoHo
- Opportunities for travel to Paris
- Regular team events and offsites