120K–193K USD / year
Customer Success Manager - AMER
Customer successRemote — worldwide
Published on 2026-09-22
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About this role
As a Customer Success Manager at Camunda, you will partner with enterprise customers to help them achieve their goals in process orchestration and automation. You will focus on customer onboarding, growth, and retention while collaborating with cross-functional teams to drive success.
About the company
Camunda is a software company that provides process management and automation solutions, enabling organizations to model, execute, and optimize business processes. They serve a range of industries with a focus on improving operational efficiency and collaboration.
The team
Customer Success
What you'll do
- Own a portfolio of enterprise customers and align on goals and success measures
- Drive retention and expansion by managing account health and opportunities
- Lead structured customer conversations to connect capabilities to outcomes
- Use data to prioritize actions and make informed recommendations
- Project manage cross-functional work to resolve customer issues
What we're looking for
- 6+ years in Customer Success or Strategic Account Management in B2B software
- Proven ability to build trust with senior stakeholders
- Experience with renewals and expansion in a recurring revenue model
- Ability to interpret customer data and provide insights
- Strong written and verbal communication skills
Nice to have
- Experience in financial services or regulated industries
- Background in orchestration or automation products
- Familiarity with Salesforce or similar CRM platforms
- Experience working closely with technical teams
- A history of mentoring peers in a customer success context
Benefits
- Remote and flexible work options
- Annual team offsite events
- Health and wellbeing support
- Professional growth budget for learning