Customer Success Manager, APAC

About this role

Manage relationships with Linear’s top APAC customers and help them realize value from the product. The role covers onboarding, training, ongoing enablement, adoption, and customer advocacy, while helping establish customer success practices in the region.

About the company

Linear builds issue tracking and product planning software designed for high-performance software teams. It helps engineering and product orgs manage roadmaps, projects, and day-to-day work.

The team

GTM and Sales

What you'll do

• Build and maintain relationships with key stakeholders at major APAC customers
• Serve as the primary contact for customer questions, concerns, and feedback
• Help customers use Linear to achieve business outcomes
• Lead customer onboarding and training on product features and best practices
• Grow product usage and adoption within customer accounts
• Advocate for customer needs and collaborate with product, sales, and support teams

What we're looking for

• At least 5 years of relevant experience in a technical customer-facing role
• SaaS and startup experience
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Comfort adapting to a fast-paced, flexible environment

Nice to have

• Experience working with product and engineering teams
• Developer tools experience

Benefits

• Competitive salary and equity
• Employee-friendly equity terms, including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on workdays
• Paid coworking space or desk
• Health coverage based on local requirements
• Five weeks of paid vacation plus local statutory holidays
• Four months of paid parental leave
• Paid month off after four years and every two years thereafter