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Customer Success Manager
Customer successHybrid — Tokyo, Japan
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Help enterprise customers across Japan adopt and scale Anthropic’s Claude products, including API, Claude for Enterprise, and Claude Code. Partner with customers to align AI use cases to business objectives, drive adoption and measurable value, and shape the emerging Customer Success function in Japan.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Founding members of Anthropic's Japan Customer Success team.
Stack
Claude APIClaude for EnterpriseClaude Code
What you'll do
- Build strategic relationships with Japanese customer decision makers and guide them toward suitable Claude solutions.
- Plan and monitor product usage, identify optimization opportunities, and drive adoption across consumption- and seat-based products.
- Develop customer success plans, lead Quarterly Business Reviews, and quantify business outcomes and ROI.
- Identify new use cases and expansion opportunities across customer departments and workflows.
- Develop change management and enablement programs, including Train the Trainer and Centers of Excellence.
- Represent Japanese customer needs to Product and share product roadmap updates with customers.
- Create Japan-specific Customer Success processes, playbooks, and best practices.
What we're looking for
- Experience in a customer-facing role such as Customer Success, consulting, Solutions Architecture, or solutions engineering.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Ability to explain and demonstrate technical products to different audiences.
- Strong project management skills and ability to manage multiple customer relationships.
- Fluency in Japanese and English.
- Passion for AI and responsible development of advanced systems.
Nice to have
- Six or more years of relevant experience.
- Experience driving success across consumption-based and seat-based business models.
- Experience building a growing region and collaborating across time zones with US-based headquarters.
- Strategic approach to identifying growth opportunities, with a hands-on and adaptable mindset.
Benefits
- Flexible working hours
- Generous vacation and parental leave
- Optional equity donation matching