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Customer Success Manager
Customer successHybrid — Singapore
Published on 2026-09-24
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Join Anthropic as an early Customer Success Manager in Singapore, focusing on building strong partnerships with complex customers across ASEAN. Your role involves understanding client needs, optimizing AI product usage, and informing product development. You will work autonomously while collaborating with global teams.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build strategic relationships with customers
- Understand customer business objectives
- Monitor usage patterns and optimize value
- Develop change management strategies
- Document customer value and impact
- Identify new use cases across departments
What we're looking for
- 8+ years in customer-facing roles
- Mandarin language fluency
- Experience with consumption and seat-based models
- Technical fluency in AI/ML and API integration
- Strategic mindset for growth opportunities
Nice to have
- Experience in a growing region
- Strong project management skills
- Passion for AI and responsible development