135K–165K GBP / year
Customer Success Manager
Customer successHybrid — EMEA
Published on 2026-10-08
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About this role
As a Customer Success Manager at Anthropic, you will act as a trusted advisor to complex customers in EMEA, helping them leverage AI capabilities. Your focus will be on building strategic relationships, optimizing usage, and driving the successful adoption of Anthropic's products.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build trusting relationships with EMEA customer decision-makers
- Become an expert in Anthropic's AI products
- Drive usage planning and identify optimization opportunities
- Document customer value and develop business cases for expansion
- Execute change management strategies to enhance user adoption
- Own the customer experience and manage success plans
- Develop EMEA-specific processes and best practices
What we're looking for
- 6+ years in customer-facing roles
- Experience with both consumption-based and seat-based models
- Technical fluency in AI/ML concepts and API integrations
- Ability to explain technical products to diverse audiences
- Strong project management and collaboration skills
- Experience in a growing region and navigating across time zones
- Native English and fluency in an additional EMEA language a plus