Customer Success Manager
Customer successHybrid — Munich, Germany
Published on 2026-10-21
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About this role
Guide complex DACH customers in adopting Anthropic’s Claude products, including API, Claude for Enterprise, and Claude Code. Build strategic customer relationships, increase product usage, and help organizations realize and expand the value of their AI investments.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build strategic relationships with DACH customer decision makers and identify opportunities for optimization and expansion.
- Advise customers on Claude products, technical best practices, and usage planning.
- Monitor product usage and address underutilization across consumption- and seat-based offerings.
- Document customer outcomes, ROI, and business impact to support continued investment.
- Discover new use cases and expand adoption across customer departments and workflows.
- Develop change-management, training, and organizational enablement strategies.
- Manage customer success plans, lifecycle experience, and Quarterly Business Reviews.
- Develop regional customer success processes and represent DACH customer needs internally.
What we're looking for
- At least 6 years of experience in customer-facing roles such as Customer Success, consulting, or solutions architecture.
- Experience driving success across consumption-based and seat-based business models.
- Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
- Ability to explain and demonstrate technical products to diverse audiences.
- Strong strategic, project management, and cross-functional collaboration skills.
- Fluency in German and English.
- Bachelor’s degree or equivalent relevant education, training, or experience.
Nice to have
- Experience building a growing region and working across time zones with US-based headquarters.
- Passion for AI and responsible development of advanced systems.
Benefits
- Generous vacation and parental leave.
- Flexible working hours.
- Optional equity donation matching.