From 80K USD / year
Customer Success Manager
Customer successRemote — APAC, EMEA
Published on 2026-10-01
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Success Manager, you'll manage a portfolio of 40-60 Mid-Market customers, providing strategic guidance from onboarding to long-term adoption. The role involves collaboration with various departments to ensure customer success and drive commercial outcomes.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
What you'll do
- Manage a dedicated portfolio of Mid-Market customers
- Lead onboarding and guide customers to measurable outcomes
- Provide proactive, consultative guidance
- Monitor customer health and address risks
- Own escalations and keep customers informed
- Advocate for customers internally
- Drive AI adoption across the portfolio
What we're looking for
- 2+ years as Customer Success Manager in SaaS
- Experience communicating with software developers
- Opinionated about customer experience
- Fluency in French, Russian, or Spanish
- Located in Australia, New Zealand, UK, or Ireland
Nice to have
- Experience designing lifecycle messages
Benefits
- 100% coverage of medical, dental, vision, and mental health insurance
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Hiring process
- 30-minute video call with Recruiter
- 45-minute video call with Hiring Manager
- 45-minute Homework Review Call with potential team members