Customer Success Manager
Customer successOn-site — Paris
Published on 2026-07-17
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About this role
As a Customer Success Manager at Dust, you will lead and optimize the customer lifecycle for key accounts, driving AI adoption and organizational transformation. You'll partner with customers to identify use cases, drive measurable value, and contribute to building the Customer Success function in a fast-paced environment.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
What you'll do
- Lead and optimize the full customer lifecycle for Key & Strategic accounts
- Drive organizational AI transformation as a change management partner
- Drive measurable value realization through Enterprise Business Reviews
- Orchestrate internal resources to deliver exceptional customer outcomes
- Provide insights on customer experience to shape product development
- Help design scalable playbooks and team processes
What we're looking for
- Minimum 5 years in Customer Success roles in SaaS
- Ability to build and manage C-level relationships
- Impact in developing digital adoption strategies
- Experience driving organizational change management
- Deep product knowledge and technical communication skills
- Excellent communication skills in English and French
- Curiosity, eagerness to learn, and adaptability
- High level of ownership and initiative