94K–136K USD / year
Customer Success Manager
Customer successRemote — Pacific time zone, United States
Published on 2026-10-14
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About this role
As a Customer Success Manager at Expel, you will manage a portfolio of commercial accounts, focusing on building trust and ensuring customer satisfaction. Your role involves collaborating with various teams to deliver value and support customer growth while maintaining a strong retention rate.
About the company
Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.
What you'll do
- Drive annualized bookings retention toward 95% or higher
- Build trusted relationships with security stakeholders
- Lead business reviews that connect Expel’s work to customer goals
- Identify and qualify expansion opportunities
- Coordinate with internal teams to assist customers
- Help customers communicate the value of their investments
- Own customer communication during security incidents
- Participate in the customer escalation on-call rotation
What we're looking for
- 2+ years of customer success or account management experience
- Exposure to the cybersecurity industry
- Experience managing multi-stakeholder relationships
- Track record of driving customer retention and growth
- Strong consultative skills and ability to build trust
- Ability to communicate with security engineers and executives
- Familiarity with security technologies (MDR, EDR, etc.)
- Working knowledge of security frameworks
Benefits
- Unlimited PTO
- Equity for all employees
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits