84K–119K USD / year
Customer Success Manager
Customer successWorkplace — unknown
Published on 2026-08-24
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About this role
Partner with enterprise customers to help them achieve talent and workforce goals using Lifted’s contingent workforce platform. Drive adoption, customer value, retention, and growth through strategic guidance, training, and ongoing stakeholder engagement.
About the company
Lifted is a contingent workforce management platform that helps enterprises source, contract, manage, and pay external talent globally.
What you'll do
- Drive adoption among hiring managers and help customers realize value from Lifted
- Provide consultation and training on workforce processes, integrations, configurations, and best practices
- Develop customer success plans and maintain regular stakeholder engagement, including QBRs
- Own retention, churn mitigation, and forecasting; partner with Sales on expansion
- Share customer feedback with Product and represent the product roadmap to customers
- Collaborate across internal teams and resolve customer issues
What we're looking for
- 3–5+ years in Customer Success, Account Management, or Sales with retention responsibility
- Experience with large enterprise customers and a record of meeting retention and business KPIs
- Strong relationship-building, consultative, communication, and problem-solving skills
- Ability to use data to make recommendations and manage multiple projects
- Effective cross-functional collaboration, ownership, and adaptability
- Willingness to travel to visit key customer stakeholders
Nice to have
- Experience with consumption-based business models
- Experience in HR tech, talent acquisition, staffing, or VMS/MSP
Benefits
- Medical coverage for employees and family
- Unlimited PTO
- 401(k) matching
- 12 weeks of paid parental leave