180K–250K USD / year
Customer Success Manager
Customer successHybrid — San Francisco Bay Area, California
Published on 2026-06-18
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About this role
Own a portfolio of high-growth enterprise customers, helping them adopt OpenRouter and achieve measurable value from its AI infrastructure. The role combines technical customer guidance with renewals, expansion, and revenue ownership.
About the company
OpenRouter is a unified API that routes requests across large language model providers so developers can access, switch, and scale models without lock-in or complex multi-provider integrations.
The team
Go To Market, Customer Success
What you'll do
- Develop adoption strategies based on customers’ AI products and use cases.
- Own customer retention, renewals, and commercial expansion.
- Translate between business outcomes and technical implementation, including API and model-routing optimization.
- Define and track customer success criteria and ROI metrics.
- Share customer feedback and usage insights with GTM, Product, and Engineering.
What we're looking for
- Experience at an AI-first company, such as an LLM lab, AI infrastructure provider, or GenAI application company.
- Understanding of tokens, latency, context windows, and model routing.
- Technical SaaS or API-platform experience and comfort working with developers and product managers.
- Proven quota ownership and experience with procurement, legal, and executive stakeholders.
- Ability to build repeatable playbooks and use data to identify churn risks and expansion opportunities.
Benefits
- Equity