162K–312K AUD / year
Customer Success Manager
Customer successHybrid — Melbourne, Sydney, Australia
Published on 2026-11-11
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage the post-sale lifecycle for Stripe customers, helping them achieve business outcomes, adopt products, and maximize value. Partner with account executives and customer stakeholders to improve retention, grow accounts, and represent customer needs internally.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success
What you'll do
- Lead customer engagement, retention, and account growth alongside account executives
- Identify expansion opportunities and help customers achieve business outcomes
- Build relationships with senior business, product, engineering, finance, and IT stakeholders
- Advise customers on payments, commerce, Stripe products, and optimization
- Conduct quarterly business reviews covering performance, priorities, product adoption, and expansion
- Share customer feedback with internal teams and drive improvements to the user experience
- Monitor account health, renewals, satisfaction, referrals, and product usage
What we're looking for
- 4+ years in a client-facing role managing large, complex organizations
- Strong business judgment and ability to understand customer strategy
- Experience leading technical conversations and influencing decisions
- Strong analytical, presentation, and executive communication skills
- Experience in consulting, pre-sales, technical account management, or a similar role
- Track record of achieving targets and managing complex projects
- Ability to resolve difficult customer situations and work independently and collaboratively
- Adaptability in a fast-changing, high-growth environment
Nice to have
- Experience at a high-growth technology company
- Experience with consumption-based businesses
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- Retirement plans
- Health benefits
- Wellness stipends